1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Professional information (work history, education, skills)
• Career objectives and job preferences
• Resume and CV content provided by you
• Payment information (processed securely through third-party providers)
• Communication records between you and our team

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing professional resume and CV writing services
• Communicating with you about your project and services
• Processing payments and managing your account
• Improving our services and website functionality
• Sending service updates and promotional materials (with your consent)
• Complying with legal obligations and preventing fraud
• Analyzing website usage to improve user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

• Professional writers and editors working on your documents
• Payment processing companies
• Cloud storage and hosting providers
• Email service providers for communications

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security assessments and updates
• Staff training on data protection procedures
• Secure backup systems and data recovery plans

4.1 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active client files: Duration of service plus 2 years
• Financial records: 7 years as required by New Zealand law
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months maximum

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

5.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

6. Your Rights and Choices

Under New Zealand privacy laws and international standards, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing for marketing purposes
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

11. Compliance and Governance

CVCraft Pro is committed to compliance with:

• New Zealand Privacy Act 2020
• General Data Protection Regulation (GDPR) where applicable
• Australian Privacy Principles for trans-Tasman clients
• Industry best practices for data protection

We regularly review and update our privacy practices to ensure ongoing compliance and protection of your personal information.