1. Acceptance of Terms

By accessing and using the CVCraft Pro website (feromsin.com) and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and clients of CVCraft Pro services, including but not limited to:

• Website visitors and users
• Service clients and customers
• Newsletter subscribers
• Anyone accessing our content or materials

2. Description of Services

CVCraft Pro provides professional resume and CV writing services including:

• Custom resume and CV writing
• Executive CV development
• Cover letter writing
• LinkedIn profile optimization
• Interview preparation coaching
• Career strategy consultation

2.1 Service Delivery

Services are provided electronically via email or secure client portals. Physical delivery is not standard unless specifically requested and arranged.

2.2 Service Timeline

Standard turnaround times are provided as estimates. Actual delivery may vary based on service complexity, client responsiveness, and current workload.

3. User Responsibilities and Conduct

As a user of our services, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for clarification
• Use services for lawful purposes only
• Respect intellectual property rights
• Maintain confidentiality of account credentials
• Not interfere with website functionality
• Not engage in fraudulent or deceptive practices

3.1 Prohibited Uses

You may not use our services to:

• Create false or misleading career documents
• Violate any laws or regulations
• Infringe on third-party rights
• Distribute malware or harmful code
• Attempt unauthorized access to systems
• Engage in spam or unsolicited communications

4. Payment Terms and Conditions

4.1 Pricing and Payment

• All prices are listed in New Zealand Dollars (NZD)
• Payment is required before service delivery begins
• We accept major credit cards and electronic payments
• Prices may change without notice for future services

4.2 Refund Policy

We offer a satisfaction guarantee with the following conditions:

• Unlimited revisions within 30 days of delivery
• Full refund if unsatisfied after reasonable revision attempts
• Refund requests must be made within 30 days
• Refunds processed within 5-10 business days

5. Intellectual Property Rights

5.1 Client Ownership

Upon full payment, you own the completed resume, CV, or other career documents created for you. This includes the right to use, modify, and distribute your documents.

5.2 CVCraft Pro Intellectual Property

We retain ownership of:

• Website content and design
• Service methodologies and processes
• Templates and formatting structures
• Marketing materials and branding
• Proprietary software and systems

5.3 Portfolio Usage

We may use anonymized examples of our work for marketing purposes, with all personal information removed. You may opt out of this by contacting us.

6. Privacy and Confidentiality

Your privacy is important to us. Our handling of personal information is governed by our Privacy Policy, which forms part of these terms.

6.1 Confidentiality

We maintain strict confidentiality regarding:

• Personal and professional information
• Career history and objectives
• Financial and compensation details
• Job search strategies and targets

6.2 Data Security

We implement industry-standard security measures to protect your information during transmission, processing, and storage.

7. Disclaimers and Limitations

7.1 Service Disclaimers

While we strive for excellence, we cannot guarantee:

• Job interview invitations or employment offers
• Specific salary increases or career outcomes
• Acceptance by particular employers or industries
• Results within specific timeframes

7.2 Website Availability

We aim for continuous website availability but cannot guarantee uninterrupted access due to:

• Scheduled maintenance
• Technical difficulties
• Third-party service issues
• Force majeure events

8. Limitation of Liability

To the maximum extent permitted by New Zealand law:

• Our total liability is limited to the amount paid for services
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party actions or decisions
• Time limits apply to all claims and disputes

9. Termination

9.1 Termination by You

You may terminate services at any time by contacting us. Refunds will be provided according to our refund policy.

9.2 Termination by Us

We may terminate or suspend services if you:

• Violate these terms
• Provide false information
• Engage in prohibited conduct
• Fail to pay for services

10. Governing Law and Jurisdiction

These Terms of Use are governed by New Zealand law. Any disputes will be resolved in New Zealand courts, with jurisdiction in Auckland.

10.1 Dispute Resolution

Before pursuing legal action, we encourage:

1. Direct communication to resolve issues
2. Mediation through recognized services
3. Arbitration if mutually agreed

11. Changes to Terms

We may update these Terms of Use to reflect:

• Changes in our services
• Legal or regulatory requirements
• Industry best practices
• Business model evolution

Significant changes will be communicated through email or website notices. Continued use of services after changes constitutes acceptance.

12. Severability and Waiver

12.1 Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force.

12.2 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

13. Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and CVCraft Pro regarding our services.